Order Cancellation Policy

Effective Date: October 15, 2026

1. Introduction

Welcome to Nivamiranelis. This Order Cancellation Policy explains how to request the cancellation of an order placed through our website, https://nivamiranelis.com (the “Website”), including the conditions for cancellation, the review process, and the handling of applicable refunds.

We understand that customers may need to cancel an order after placing it. Whether an order can be canceled depends on the order’s current processing and shipping status and whether cancellation can be completed before dispatch.

This Policy should be read together with our Shipping Policy and Return & Refund Policy. Nothing in this Policy is intended to exclude or limit any consumer rights or legal obligations that cannot lawfully be excluded or limited under applicable law.

2. Order Cancellation Eligibility

2.1 Orders That Have Not Shipped

If your order has not yet been shipped, you may contact our customer service team to request cancellation.

Cancellation requests are subject to review based on the order’s current status. Submitting a cancellation request does not automatically cancel an order.

If your request is approved, we will confirm the cancellation and arrange any applicable refund in accordance with this Policy and applicable law.

Because orders may enter the fulfillment or shipping process shortly after purchase, we recommend submitting cancellation requests as soon as possible.

2.2 Orders That Have Already Shipped

Once an order has been dispatched, it generally cannot be canceled through our standard order cancellation process.

If your order has already shipped and you no longer wish to keep the products, please refer to our Return & Refund Policy for information about applicable return conditions and available remedies.

A shipped order is not automatically eligible for a return or refund. Eligibility and available remedies will be determined according to our Return & Refund Policy and applicable law.

Nothing in this section limits any rights or remedies available to customers under applicable law.

3. How to Request an Order Cancellation

We recommend submitting your cancellation request by email as soon as possible so that we can identify your order and review its current status.

3.1 Contact Us by Email

Please send your cancellation request to:

Email: assist@nivamiranelis.com

Include the following information in your message:

  • Your order number.

  • A clear statement that you wish to cancel the order.

  • The name or other order details needed to identify your purchase.

  • Payment confirmation or transaction information, if reasonably necessary to verify the transaction.

Providing complete and accurate information can help us review your request more efficiently.

For your security, do not send your full payment card number, card security code, account password, or other unnecessary sensitive information by ordinary email.

3.2 Contact Us by Phone

You may also contact our customer service team at +1 (510) 482-7369.

Customer service hours are Monday through Friday, 9:00 AM–6:00 PM Central Time.

Please have your order number and relevant order information available when contacting us by phone.

3.3 Submit Your Request as Early as Possible

Please contact us as soon as you decide to cancel your order.

The earlier we receive your request, the more likely it may be possible to review it before dispatch. However, submitting a request does not guarantee that the order can be canceled.

We will review the order status and inform you of the outcome through an available contact method.

4. Cancellation Review and Confirmation

After receiving your request, our customer service team will review the available order information and determine whether the order remains eligible for cancellation.

We will review requests as promptly as reasonably possible, taking into account the order’s processing and shipping status.

If the cancellation is approved, we will provide confirmation through email or another available contact method.

If the order has already been dispatched and cannot be canceled through our standard process, we will direct you to our Return & Refund Policy for information about possible next steps.

The following stages are distinct:

  • Cancellation request received: We have received your request, but the cancellation has not necessarily been approved.

  • Cancellation approved: We have confirmed that the order will be canceled.

  • Refund initiated: We have started processing an applicable refund.

  • Refund completed: The refund has been processed by the relevant payment provider, although the funds may not yet be visible in your account.

A request acknowledgment does not constitute cancellation confirmation. Likewise, cancellation confirmation does not necessarily mean that the refunded funds are immediately available in your account.

5. Refund Method and Processing

5.1 Original Payment Method

If your cancellation is approved and a refund is due, the refund will generally be issued to the original payment method used for the purchase.

The actual refund procedure may depend on the payment method, transaction status, and payment service provider’s requirements.

If an alternative refund arrangement is necessary, we will handle the matter in accordance with applicable payment procedures and applicable law.

5.2 Refund Processing Time

The time required for a refund to appear in your account may vary depending on the payment service provider, bank, card issuer, and other relevant processing procedures.

Initiating a refund does not mean that the funds will appear immediately in your account.

We do not specify a universal refund posting period in this Policy. Any applicable processing or refund deadline required by law will continue to apply.

5.3 If Your Refund Has Not Appeared

If we have confirmed that a refund has been initiated but the funds have not appeared in your account, you may contact your bank or payment service provider to check the transaction status.

You may also contact us at assist@nivamiranelis.com or call +1 (510) 482-7369 for assistance.

Please provide your order number and any relevant refund confirmation details. We will review the available information and assist as appropriate.

6. Orders That Have Already Shipped

If your order has already been dispatched, our standard cancellation process generally no longer applies.

If you do not wish to keep a shipped order, please:

  1. Review our Return & Refund Policy to determine whether your order qualifies for a return or refund.

  2. Contact our customer service team for instructions, where necessary.

  3. Follow the applicable return procedures and provide the information reasonably required to review your request.

Return eligibility, return shipping arrangements, refund amounts, and available remedies are subject to our Return & Refund Policy and applicable law.

Please review that Policy for information about return deadlines, eligible products, return shipping costs, refund procedures, and any applicable exceptions.

If your order arrives damaged, defective, incorrect, or otherwise does not conform to applicable requirements, please contact us so that we can review the issue under the relevant policy and applicable law.

7. Important Information

Please keep the following points in mind when requesting an order cancellation:

  • Submit your cancellation request as soon as possible.

  • A cancellation request does not automatically cancel an order.

  • Cancellation requests are reviewed according to the order’s current status and applicable requirements.

  • Orders that have already been dispatched generally cannot be canceled through the standard cancellation process.

  • Approved cancellation refunds are generally returned to the original payment method.

  • Refund processing and account posting are separate stages.

  • Return and refund requests for shipped orders are subject to our Return & Refund Policy and applicable law.

  • Nothing in this Policy limits any non-waivable consumer rights or legal obligations.

We encourage customers to review their order details carefully before completing a purchase and to contact us promptly if cancellation is needed.

8. Contact Us

If you have questions about this Order Cancellation Policy or wish to request cancellation of an order, please contact us using the information below.

Nivamiranelis

Website: https://nivamiranelis.com

Email: assist@nivamiranelis.com

Phone: +1 (510) 482-7369

Business Address: 2843 Moyers Rd,San Pablo,CA 94806,United States

Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM Central Time.

When contacting us by email, please include your order number and a clear description of your request. You may also call us during our stated customer service hours.

We will review your inquiry and respond as appropriate.