Refund policy

Effective Date: October 15, 2026

At Nivamiranelis, we aim to provide clear and transparent information about returns, refunds, and order cancellations for our home furniture and home accessories. This policy explains the conditions for our voluntary 30-day return program, the procedures for requesting a refund, and the statutory consumer rights that may apply to purchases in certain jurisdictions.

Our voluntary return program is separate from any mandatory rights available under applicable law. Nothing in this policy is intended to exclude or limit consumer rights that cannot legally be waived.

1. Order Cancellations

You may contact us to request cancellation of an order that has not yet shipped. If the order is eligible for cancellation and cancellation is confirmed, we will cancel the order and refund the amount paid.

Once an order has shipped, direct cancellation may no longer be possible. In that case, you may request a return under our voluntary return policy or exercise any applicable statutory rights.

Please contact us as soon as possible if you wish to cancel an order. A cancellation request is not confirmed until we have reviewed the order status and notified you of the outcome.

Any mandatory cancellation or withdrawal rights provided by applicable law remain unaffected.

2. Voluntary 30-Day Return Policy

We offer a voluntary return program that allows eligible customers to request a return within 30 days after receiving their order. This program is a commercial benefit provided by Nivamiranelis and does not replace or restrict any statutory consumer rights.

To request a return, please contact assist@nivamiranelis.com within the applicable 30-day period.

Return Eligibility

Items submitted for a voluntary return should generally meet the following conditions:

• The return request is submitted within 30 days after delivery.

• The item remains in its original condition and has not been damaged through improper use or handling.

• All supplied components, accessories, hardware, and manuals are included where applicable.

• The original packaging is retained and used where reasonably available to protect the item during shipment.

• The customer provides an order number or other reasonable information to identify the purchase.

Customers may reasonably inspect an item to assess its nature, characteristics, and condition. Opening packaging or assembling an item to the extent reasonably necessary for inspection will not automatically disqualify it from a return.

Excessive use, missing components, unauthorized modifications, or damage caused by improper handling may affect eligibility or the refund amount where permitted by applicable law.

Items That May Be Ineligible for Voluntary Returns

To the extent permitted by applicable law, a voluntary return may be declined when:

• The return request is submitted after the 30-day commercial return period.

• The item has been materially damaged through improper use, neglect, or intentional misuse.

• Essential components or accessories are missing and cannot reasonably be accounted for.

• The item has been materially modified in a way that prevents an acceptable return.

• A lawful exception to voluntary returns applies and was properly disclosed before purchase.

These conditions apply only to the voluntary commercial return program. They do not automatically remove statutory withdrawal rights, remedies for defective products, rights concerning incorrect deliveries, or other mandatory consumer protections.

How to Request a Return

Email assist@nivamiranelis.com and provide the following information:

• Your order number.

• The reason for the return.

• A brief description of the item's condition.

• Photographs when reasonably necessary to assess damage, missing parts, or another reported issue.

We will review the request and provide the applicable return instructions, including the confirmed return destination and shipping arrangements.

The information requested above helps us process voluntary returns. It is not a prerequisite for exercising a statutory right of withdrawal where applicable law does not impose such a requirement.

Return Shipping Costs

For voluntary returns requested because you have changed your mind or no longer want an item, you may be responsible for the direct return shipping costs if this requirement has been clearly disclosed before purchase and is permitted by applicable law.

If a return shipping label is available and applicable, we will explain how to use it and whether any shipping charge applies. If a label is unavailable, we will communicate the applicable shipping arrangements and costs before you proceed.

Furniture and other bulky items may require special transportation arrangements. Any applicable return charges, collection arrangements, or estimated shipping costs should be disclosed before purchase where required by law.

We will not impose undisclosed return shipping charges or additional processing fees without a valid basis.

3. Statutory Right of Withdrawal

Depending on the customer's location, the transaction, and the type of product purchased, applicable consumer protection laws may provide a statutory right to withdraw from an online purchase.

For qualifying distance purchases covered by European Union or German consumer protection law, consumers generally have 14 days to withdraw from a purchase without giving a reason, subject to applicable requirements and legal exceptions.

This statutory right is separate from our voluntary 30-day return program. Where applicable law permits withdrawal by a clear notice, customers do not need to obtain our approval or complete our voluntary return procedure to exercise that right.

The availability and scope of statutory withdrawal rights depend on the law applicable to the transaction. We do not represent that European Union or German withdrawal rules apply to every purchase made through our website.

How to Exercise a Statutory Withdrawal Right

To exercise an applicable statutory withdrawal right, send a clear statement of your decision to withdraw before the applicable deadline.

You may contact us at assist@nivamiranelis.com. Including your order number and the relevant purchase details will help us identify the transaction.

You are not required to provide a reason for withdrawal or submit photographs merely to communicate your decision to withdraw. Any notice must be assessed according to the applicable legal requirements.

For qualifying purchases of physical goods covered by the EU withdrawal rules, the withdrawal period generally runs for 14 days from the day after the consumer or a designated third party, other than the carrier, receives the goods. Special rules may apply to orders delivered in multiple shipments or other circumstances.

Returning Goods After Withdrawal

After notifying us of your decision to withdraw, you must return the goods without undue delay. Where the EU statutory return deadline applies, the goods generally must be sent back within 14 days after the withdrawal notice, unless applicable law provides otherwise or we agree to collect them.

Please contact us for the appropriate return destination and shipping instructions. This contact is intended to facilitate the return and does not make the exercise of an applicable statutory right dependent on our approval.

Goods should be handled only as far as reasonably necessary to establish their nature, characteristics, and functioning. Where permitted by applicable law, a consumer may be liable for a reduction in value caused by handling beyond what is necessary for inspection.

Return Shipping Under Statutory Withdrawal

Responsibility for return shipping costs depends on applicable law and the information provided to the customer before purchase.

Where permitted by law, customers may be responsible for the direct cost of returning goods if they were properly informed of this obligation before purchase. If we are legally required to pay the return costs, have agreed to bear them, or failed to provide legally required information, the applicable rules will govern.

For bulky goods that cannot normally be returned by post, special requirements concerning collection and the advance disclosure of estimated return expenses may apply.

Refunds Following Statutory Withdrawal

Where statutory withdrawal rules apply, we will issue refunds in accordance with the applicable legal requirements.

For qualifying EU sales of physical goods, refunds are generally due within 14 days after we are informed of the customer's decision to withdraw. Where permitted by law, we may withhold reimbursement until we receive the returned goods or receive evidence that they have been sent back, whichever occurs first.

The refund will include the payments required to be reimbursed by law, including the cost of the least expensive standard delivery option offered, where applicable. Additional delivery charges resulting from the customer's choice of a more expensive delivery option generally do not have to be reimbursed where the law permits this exclusion.

Refunds will normally be made using the original payment method unless another method is expressly agreed upon where legally permitted, or applicable law requires otherwise.

We will not apply an automatic restocking fee or make an unsupported deduction merely because a customer exercises a statutory right of withdrawal.

Legal Exceptions and Other Consumer Rights

Statutory withdrawal rights may be subject to exceptions established by applicable law. Depending on the transaction and product, these may include certain custom-made or clearly personalized items and other legally defined categories.

Any exception will be assessed according to the law applicable to the particular purchase. Opening packaging or reasonably inspecting an item does not, by itself, establish that statutory withdrawal rights are unavailable.

Rights relating to defective goods, incorrect deliveries, transit damage, and other failures to meet contractual requirements are distinct from voluntary change-of-mind returns. Nothing in this policy limits mandatory rights or remedies available under applicable law.

4. Commercial Return Procedure

For a return under our voluntary 30-day return program, please follow these steps.

Step 1: Contact Customer Service

Email assist@nivamiranelis.com with your order number, the reason for the return, a brief description of the item's condition, and any relevant photographs reasonably needed to assess the issue.

Submit your request within 30 days after receiving the item if you wish to use the voluntary return program.

Step 2: Request Review

We will review your order information and the details provided to determine whether the request meets the conditions of the voluntary return policy. We may request additional relevant information when reasonably necessary to assess eligibility.

Step 3: Receive Return Instructions

If the return qualifies, we will provide the confirmed return destination, shipping instructions, and information about a return shipping label where available and applicable.

Please do not ship an item to an unconfirmed address.

Step 4: Ship the Item

Pack the item securely and follow the return instructions provided. Include the relevant components and accessories where applicable, and retain your shipping receipt and tracking information.

After receiving the item, we will inspect its condition as reasonably necessary to assess the voluntary return request.

This inspection procedure does not authorize us to delay or deny a statutory withdrawal right contrary to applicable law.

Step 5: Refund Processing

For an eligible voluntary return, we generally initiate the refund within 1–3 business days after receiving and inspecting the returned item.

The time required for the refund to appear in your account depends on your payment provider, card issuer, bank, or other financial institution.

These steps apply only to our voluntary commercial return program. Customers exercising an applicable statutory withdrawal right may communicate their decision without waiting for approval under this procedure.

5. Refund Eligibility and Processing

Order Cancellations Before Shipment

If an order has not shipped and cancellation is confirmed, we will cancel the order and issue a refund of the amount paid.

Eligible Commercial Returns

For an eligible voluntary return, we generally initiate the refund within 1–3 business days after receiving and inspecting the returned item.

Any adjustment to the refund will be assessed under this policy and applicable law. An item will not automatically be denied a refund solely because its packaging has been opened or it has been reasonably inspected.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, is defective, or differs from what you ordered, please contact assist@nivamiranelis.com with your order number and a description of the problem.

We will assess the circumstances and provide an appropriate resolution under applicable law. Depending on the situation, the available remedy may include a refund, a partial refund where legally appropriate, repair, replacement, or another applicable remedy.

Photographs may help us assess the issue, but a failure to provide photographs will not automatically eliminate statutory consumer rights.

Refund Processing by Payment Providers

Once an ordinary commercial refund has been initiated, it generally takes an estimated 1–5 business days for the payment provider or financial institution to process it. Actual posting times vary by provider and are outside our direct control.

Refunds are generally issued to the original payment method unless applicable law requires otherwise or another method is expressly agreed upon where legally permitted.

These estimates apply to ordinary commercial refunds and do not extend any statutory refund deadline.

6. Product Exchanges

We do not offer direct product exchanges through our standard voluntary return program.

If you prefer a different color, size, style, or model, you may request a return of the original item if it qualifies under the applicable voluntary return policy or statutory rights. After the refund has been processed, you may place a new order for the preferred item.

The availability, price, and delivery terms of a new order will be those applicable when the new purchase is placed. We cannot guarantee that a particular item will remain available at the same price.

This arrangement does not limit any mandatory remedy, including repair, replacement, price reduction, or refund, that may be available under applicable consumer protection law for defective or nonconforming goods.

7. Return Restrictions and Product Responsibility

We assess return requests fairly, taking into account the product, the circumstances of the request, and applicable consumer protection requirements.

For voluntary commercial returns, improper use, intentional damage, missing components, unauthorized modifications, or other circumstances inconsistent with the eligibility conditions may affect return eligibility or the amount refunded, to the extent permitted by law.

Opening packaging, reasonably inspecting an item, or experiencing minor packaging damage will not automatically result in a denied return.

Where statutory withdrawal rights apply, any deduction for diminished value must satisfy the relevant legal requirements. We will not impose an automatic deduction simply because an item was inspected or its packaging was opened.

If you receive an incorrect item or a product that does not conform to your order, contact us promptly so we can review the issue and arrange an appropriate resolution.

Nothing in this policy excludes or restricts consumer rights that cannot lawfully be excluded or restricted. If any provision conflicts with a mandatory legal requirement applicable to your purchase, that legal requirement will prevail.

8. Contact Us

For questions about order cancellations, returns, refunds, damaged items, or statutory withdrawal rights, please contact us using the information below.

Business Name: Nivamiranelis

Business Address: 2843 Moyers Rd,San Pablo,CA 94806,United States

Email: assist@nivamiranelis.com

Phone: +1 (510) 482-7369

Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM Central Time

For faster assistance, please include your order number when contacting us about an existing purchase.