Terms of service

Effective Date: October 15, 2026

1. Introduction and Scope

Welcome to Nivamiranelis, available at https://nivamiranelis.com (the “Website”). These Terms of Service (“Terms”) govern your access to and use of the Website, including browsing products, submitting orders, purchasing home furniture and related home goods, and interacting with the services available through the Website.

By accessing or using the Website, you agree to these Terms to the extent permitted by applicable law. If you do not agree, please discontinue using the Website and do not submit an order.

These Terms should be read together with the policies that apply to your purchase, including our Shipping Policy, Order Cancellation Policy, Return & Refund Policy, and Privacy Policy. Those policies provide additional details about specific subjects. If a conflict arises between these Terms and a specific policy, the relevant provisions should be interpreted together where reasonably possible, subject to applicable law and any legally required consumer protections.

Nothing in these Terms is intended to limit any right or remedy that cannot lawfully be excluded or restricted.

2. User Accounts and Website Responsibilities

2.1 Accurate Information

When using the Website, submitting an order, contacting customer service, or creating an account if that feature is available, you agree to provide information that is accurate, current, and complete to the best of your knowledge. You are responsible for reviewing your contact information, order details, and shipping address for accuracy before submitting an order.

2.2 Account Security

If the Website offers account registration, you are responsible for taking reasonable steps to protect your login credentials and keep them confidential. Please contact us promptly if you believe your account has been accessed or used without authorization. Any response to a reported security concern will depend on the circumstances and the features available on the Website.

2.3 Acceptable Use

You may not use the Website to:

• Engage in fraud, unlawful conduct, or activities that violate the rights of others.

• Submit false, misleading, or unauthorized order or payment information.

• Interfere with the Website’s operation, security, or availability.

• Attempt to gain unauthorized access to accounts, systems, or information.

• Introduce malicious code or use automated means in a manner that unlawfully disrupts the Website.

• Use Website content or services in a way that violates applicable law or these Terms.

To the extent permitted by applicable law, Nivamiranelis may take reasonable steps to protect the Website, investigate suspected misuse, correct operational errors, restrict access where justified, or decline activity that appears fraudulent or unlawful. Any such action remains subject to applicable law and any consumer rights you may have.

3. Products, Availability, and Pricing

3.1 Product Information

Nivamiranelis offers home furniture and related home goods. We aim to present product descriptions, images, specifications, and pricing as clearly and accurately as reasonably possible. However, colors and other visual details may appear differently depending on your device, screen settings, lighting, or other viewing conditions. Product images may also illustrate representative features rather than every detail of the item delivered.

Please review the available product description and specifications before placing an order. If you have questions about a product, contact customer service before completing your purchase.

3.2 Availability

Product listings and availability may change. Displaying a product on the Website does not guarantee that it will remain available when you submit an order or that every order can be fulfilled.

If a product becomes unavailable or an order cannot reasonably be fulfilled, we will take appropriate steps based on the order status, applicable policy, and applicable law. Where required, we will notify you and address any payment or refund consequences as required by law.

3.3 Pricing and Errors

Prices and applicable charges will be displayed during the shopping and checkout process before you submit your order. Prices, product information, and availability may be updated from time to time, subject to applicable law.

If a material pricing, product-description, or availability error is identified, we may take reasonable corrective action consistent with applicable law and the status of the order. Where appropriate, we will contact you to explain the issue and any available next steps. Nothing in this section authorizes us to disregard an order obligation or cancel a confirmed transaction in circumstances where doing so would violate applicable law.

Any applicable shipping charges and other disclosed fees will be presented as part of the purchase process. Shipping charges are described further in our Shipping Policy, available through the Website.

4. Orders and Payments

4.1 Placing an Order

Before submitting an order, please carefully review the products, quantities, prices, shipping address, contact details, shipping charges, and other information shown at checkout.

Submitting an order constitutes your request to purchase the selected products. It does not, by itself, guarantee that the order has been finally accepted or that the products will necessarily be available for shipment. Order acceptance and confirmation are determined by the actual checkout and order-processing procedures used by the Website, subject to applicable law.

4.2 Order Review

To the extent permitted by law, we may review order details to address apparent errors, verify information where reasonably necessary, assess suspected fraudulent activity, or determine whether an order can be fulfilled.

If a payment issue, inventory problem, material listing error, or other fulfillment issue affects your order, we will take reasonable steps to address the issue and provide notice where appropriate or required by law. Any cancellation, adjustment, or refund will be handled consistently with the applicable policies and legal requirements.

4.3 Payments

You agree to pay the amounts disclosed during checkout using a payment method accepted and presented by the Website at the time of purchase. We do not represent that any particular payment method or payment service provider will always be available.

Payment authorization, processing, and posting may depend on the applicable payment provider and financial institution. Please follow the instructions presented during checkout and contact customer service if you have a question about a payment associated with your order.

Do not send your full payment card number, card security code, account password, or other highly sensitive authentication information by ordinary email or through an unsecured customer-service message.

4.4 Cancellations and Refunds

Order cancellation requests are handled under our Order Cancellation Policy. Returns, exchanges, and refunds are handled under our Return & Refund Policy. These Terms do not establish a separate cancellation deadline, cancellation fee, or refund-processing period.

5. Shipping Policy

Nivamiranelis currently offers shipping throughout the United States, subject to product availability, address serviceability, and the terms of the applicable Shipping Policy.

Our Shipping Policy is available through the Website at https://nivamiranelis.com.

Our current standard shipping terms are as follows:

• Orders below $67.93: A standard shipping fee of $7.36 applies.

• Orders of $67.93 or more: Standard shipping is free.

• Order processing: Typically 1–3 business days.

• Estimated transit time: Typically 5–8 business days after shipment.

• Estimated overall delivery time: Typically 6–11 business days, including processing and transit.

• Shipping carriers: DHL and UPS are the identified carriers for our shipping arrangements, subject to availability and the applicable Shipping Policy.

Delivery estimates are provided for planning purposes and are not unconditional guarantees of delivery by a specific date. Actual delivery may be affected by carrier operations, weather, address issues, peak shipping periods, or other circumstances beyond the ordinary processing timeline.

Applicable taxes, customs arrangements, and any potential additional government-imposed charges are governed by the disclosures in the Shipping Policy and applicable law. Please consult that policy for details rather than assuming that every possible charge in every circumstance is included in the product price.

You may use tracking information when it is provided or made available for your order to check shipment progress. Shipping delays, missing or damaged packages, address changes, and other delivery concerns will be handled under the Shipping Policy and applicable law.

Nothing in this section limits rights or remedies that may be available to you under applicable law.

6. Order Cancellation

If you wish to cancel an order, please contact customer service as soon as possible. An order that has not yet shipped may be eligible for cancellation, but a request must be reviewed and confirmed based on the order’s current status. Submitting a cancellation request does not mean that the cancellation has been approved.

Our Order Cancellation Policy is available through the Website at https://nivamiranelis.com.

You may submit a cancellation request by emailing assist@nivamiranelis.com or calling +1 (510) 482-7369. Please provide your order number and the information reasonably necessary to identify the order and verify the request. Do not send your full payment card number, card security code, or account password.

Once an order has shipped, it generally cannot be canceled through the ordinary order-cancellation process. After delivery, you may review our Return & Refund Policy to determine whether the order or product qualifies for a return or other available remedies.

If a cancellation is approved and a refund is due, the refund will generally be returned to the original payment method. The time it takes for the funds to appear depends on the applicable payment provider, bank, or card issuer. These Terms do not guarantee a specific posting period, and any deadline required by applicable law remains in effect.

All cancellation requests and resulting refunds remain subject to our Order Cancellation Policy, our Return & Refund Policy where applicable, and applicable law.

7. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy and applicable law.

Our Return & Refund Policy is available through the Website at https://nivamiranelis.com.

Eligibility, applicable conditions, return procedures, any return-related charges, exchange availability, refund methods, and processing arrangements are determined by that policy and applicable law. This section is a summary only and does not create additional return rights, restrictions, deadlines, fees, or guarantees beyond those established by the applicable policy or law.

If an order has already shipped and can no longer be canceled through the ordinary cancellation process, please consult the Return & Refund Policy for the appropriate next steps.

If you have a question about a return, exchange, or refund, contact customer service using the contact information in these Terms. Nothing in these Terms or the Return & Refund Policy is intended to exclude any consumer right that cannot lawfully be excluded.

8. Privacy and Data Protection

Nivamiranelis may process personal information as reasonably necessary to operate the Website, handle orders and payments, coordinate shipping, respond to customer inquiries, maintain Website functionality, address security concerns, and fulfill applicable legal obligations.

The information collected, the purposes for which it is used, the circumstances in which it may be disclosed, the handling of cookies or similar technologies, applicable retention practices, and the privacy rights available to consumers are governed by our Privacy Policy and applicable law.

Our Privacy Policy is available through the Website at https://nivamiranelis.com. Please consult the published policy for details about personal information handling and any rights or choices available to you. Your use of the Website does not waive any privacy rights that you may have under applicable law.

9. Disputes and Governing Law

These Terms are to be interpreted and applied in accordance with applicable law. The appropriate governing law and forum for a particular dispute may depend on the identity and location of the operating legal entity, the circumstances of the transaction, the consumer’s location, and applicable federal and state law.

The business contact address provided for Nivamiranelis should be accurate and verified before publication. A business contact address alone does not establish that a particular state’s law exclusively governs every transaction or that courts in a particular location have exclusive jurisdiction over every dispute.

If a dispute arises concerning the Website, an order, or these Terms, you are encouraged to contact customer service first so that the issue can be reviewed and an appropriate resolution considered. This does not require you to give up any legal claim, remedy, or procedural right that cannot lawfully be waived.

These Terms do not create a mandatory arbitration requirement, waive a right to participate in a class proceeding, waive a right to a jury trial, or establish an exclusive dispute-resolution location. Any such provision would need to be separately evaluated, supported by the actual business arrangements, and reviewed for enforceability before adoption.

Nothing in this section limits any non-waivable rights or remedies available under applicable law.

10. Changes to These Terms

We may update these Terms from time to time to reflect changes in Website operations, products, policies, or legal requirements. When changes are made, the revised version will be posted on the Website with an updated effective date or other appropriate indication of revision.

Unless otherwise required by law, changes apply prospectively from the applicable effective date. Where notice or consent is legally required, we will follow the applicable requirements. You should review these Terms periodically to remain informed about the terms governing your use of the Website.

11. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision will be interpreted or limited to the extent necessary where legally permitted. If it cannot be made enforceable, it will be treated as severable to the extent permitted by law, and the remaining provisions will continue to apply where legally valid.

This section does not determine the effect of any provision in a manner that overrides applicable law or a consumer protection that cannot be waived.

12. Contact Information

If you have questions about these Terms, an order, shipping, cancellation, returns, or refunds, please contact Nivamiranelis using the information below.

Website: https://nivamiranelis.com

Email: assist@nivamiranelis.com

Phone: +1 (510) 482-7369

Business Address:2843 Moyers Rd,San Pablo,CA 94806,United States

Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM Central Time.

Please include your order number when contacting us about an existing order. For your security, do not include passwords, full payment card numbers, or card security codes in ordinary email communications.

Thank you for visiting Nivamiranelis.